Your account. Your choice.
You can request deletion of your Cineplex Alert account and associated personal data without reinstalling the app. This page also covers requests to delete specific data while keeping your account.
Option 1: Delete inside the app
- Open Cineplex Alert and sign in to the account you want to delete.
- Go to Profile → Delete Account.
- Read the confirmation and complete the deletion steps.
Option 2: Request deletion by email
Email support@cineplexalert.bond with the subject Cineplex Alert account deletion. Send from the email address associated with your account and state that you want your account and associated data deleted.
For a partial deletion request, describe the data to remove and say that you want to keep your account. For guest/device data, describe your request first; support can help identify the records safely. Do not send passwords, authentication codes, or payment information. We may ask you to verify ownership before processing.
This opens your email app. If none is configured, copy the address above into your email service. This page does not itself submit or complete deletion.
What is removed
The account-deletion process removes your account credentials, active sessions, account-linked preferences, watchlist, reminders, alert inbox records, verification codes, and chat profile and membership bindings from active account tables. The deletion cannot be undone through the app.
What can remain
Device registrations are unlinked and can remain for device-based or guest functionality. Previously posted community messages, moderation records, service logs, and backup copies are not necessarily removed by the automatic account-deletion action. A separate Telegram account or bot subscription is not deleted by deleting the app account.
Ask support to include device records, community content, or other specific data in your request. Records may need to be retained for legal, security, abuse-prevention, or backup purposes; support can clarify any exceptions and timing. We do not promise a fixed completion deadline on this page. Request a status update or confirmation through the same support address.
Uninstalling the app or disabling notifications does not delete your account. See our privacy policy for more information.